Privacy Policy

This Privacy Policy explains how ShopMasthi Online Store ("ShopMasthi", "we", "our", or "us") collects, uses, stores, and protects personal information when you visit or make a purchase through www.shopmasthi.in (the “Website”) or otherwise interact with our services.

Our goal is to ensure transparency in how we handle your data while providing a safe and reliable online shopping experience.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Information We Collect

When you interact with our website, we may collect certain types of personal and technical information.

Personal Details

This may include information such as:

  • Full name

  • Billing and shipping address

  • Email address

  • Contact details provided during checkout or account registration

Payment and Transaction Data

To process purchases, we may collect information related to:

  • Payment confirmation details

  • Order history

  • Purchased items

  • Transaction identifiers

Sensitive payment information (such as card details) is handled by secure third-party payment processors and is not stored by ShopMasthi.

Account Information

If you create an account on our website, we may store:

  • Login credentials

  • Account preferences

  • Saved shipping addresses

  • Order history

Device and Technical Information

When you access our website, certain technical information may automatically be collected, including:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Website interaction data

Communication Information

If you contact us for support, we may retain the information included in your communications, such as inquiries, feedback, or complaints.

2. How We Collect Information

Your personal information may be collected through several channels:

Directly From You

Information you provide when:

  • Creating an account

  • Placing an order

  • Submitting forms on the website

  • Contacting our support team

Automatically Through Technology

Certain data may be automatically gathered through:

  • Cookies

  • Website analytics tools

  • Device identification technologies

Through Service Providers

We may receive information from third-party services involved in payment processing, shipping, fraud detection, or website functionality.

3. How We Use Your Information

We use collected information for various operational and business purposes.

Order Processing

Personal information is used to:

  • Confirm and process purchases

  • Arrange shipment and delivery

  • Manage returns or refunds

  • Provide order updates and notifications

Customer Support

Information helps us respond to customer queries, troubleshoot issues, and improve support services.

Website Improvement

Usage data allows us to analyze site performance, understand user behavior, and enhance the overall shopping experience.

Marketing Communication

With your consent, we may send promotional emails, product announcements, or updates about offers.
You can opt out of such communications at any time.

Fraud Prevention and Security

Information may be used to detect unauthorized transactions, prevent fraud, and protect the security of our platform.

Legal Compliance

Certain information may be processed to comply with applicable legal or regulatory requirements.

4. Sharing of Personal Information

In order to operate our services effectively, we may share information with trusted third parties when necessary.

This may include:

Payment Service Providers

Secure payment gateways that process transactions.

Logistics and Shipping Partners

Courier companies responsible for delivering purchased products.

Technology and Hosting Providers

Service providers that maintain our website infrastructure, analytics tools, and operational systems.

Legal or Regulatory Authorities

Information may be disclosed when required by law, court order, or government authority.

All third-party service providers are expected to protect user information and use it only for authorized purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and personalize the browsing experience.

Cookies may help us:

  • Remember user preferences

  • Maintain session information

  • Analyze website traffic

  • Improve performance and usability

Users can modify browser settings to disable cookies, although certain website features may not function properly without them.

6. External Websites

Our website may include links to external websites operated by third parties. Once you leave our platform, their privacy practices will apply.

ShopMasthi does not control or assume responsibility for the privacy policies or content of external websites.

7. Children's Privacy

Our services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children.

If a parent or guardian believes that a minor has submitted personal data to us, they may contact us to request its removal.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, alteration, or disclosure.

While we strive to maintain strong security safeguards, no online system can guarantee complete security.

Users should also protect their account credentials and avoid sharing passwords with others.

9. Data Retention

Personal information is retained only for as long as necessary to:

  • Fulfill the purposes described in this policy

  • Maintain account records

  • Comply with legal or regulatory obligations

  • Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

10. User Rights

Depending on applicable laws, users may have certain rights regarding their personal information.

These rights may include:

  • Requesting access to stored personal data

  • Requesting correction of inaccurate information

  • Requesting deletion of personal data where permitted

  • Opting out of marketing communications

Requests related to personal data can be submitted using the contact information below.

11. Updates to This Privacy Policy

ShopMasthi Online Store Private Limited may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or business operations.

The updated policy will be posted on this page along with the revised effective date.

12. Contact Information

If you have questions regarding this Privacy Policy or how your data is handled, you may contact us at:

BUGEJAGE MULTI TRADE AND PROJECTS
Ground Floor, SHOP NO.03
GULMOHAR APARTMENT, Manvelpada Road
Near Prashant Raut Karyalaya
Virar East, Vasai Virar, Palghar
Maharashtra – 401305, India

Email: info@shopmasthi.in
Website: www.shopmasthi.in