Cancellation Policy

This Cancellation Policy explains the conditions under which orders placed on www.shopmasthi.in may be cancelled. The policy is designed to ensure transparency and fairness while complying with applicable Indian consumer protection regulations, including the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019.

For assistance regarding order cancellations, customers may contact us at info@shopmasthi.in.

1. Customer-Initiated Order Cancellations

Customers may request order cancellations depending on the stage of order processing.

1.1 Cancellation Before Dispatch

Orders can be cancelled at any time before they are shipped from our fulfillment facility.

To request cancellation, customers may:

  • Access their order history in their account and choose the cancellation option, or

  • Contact our support team via email at info@shopmasthi.in.

Once the cancellation is confirmed, the entire order amount will be refunded to the original payment method. Refund processing typically takes 7–10 business days, depending on the payment provider.

1.2 Cancellation After Shipment

Once an order has been dispatched to the courier partner, direct cancellation may no longer be possible.

In such cases, customers may decline the package at the time of delivery, provided the package remains unopened and undamaged.

Customers should notify us within 24 hours of refusing the delivery so the cancellation process can be initiated.

After the returned package reaches our warehouse and passes inspection, the refund will be processed within 7–10 business days.

1.3 Cancellation Due to Delivery Issues

If an order is significantly delayed beyond the estimated delivery timeline without a valid logistical reason, customers may request cancellation.

Customers should contact our support team to review the shipment status. If the order is eligible for cancellation due to delay, a full refund will be issued once the cancellation is confirmed.

1.4 Damaged or Defective Product Deliveries

If a product arrives damaged, defective, or incorrect, customers must notify us within 48 hours of delivery.

To process the request quickly, customers should provide:

  • The order number

  • Clear photos of the product and packaging

Once the issue is verified, we will arrange either:

  • A replacement product, subject to availability, or

  • A full refund to the original payment method.

1.5 Prepaid Order Cancellations

Orders paid in advance may be cancelled prior to shipment or by refusing delivery after dispatch.

Refunds for prepaid orders will be credited back to the same payment method used during checkout, typically within 7–10 business days after the cancellation or return is confirmed.

2. Order Cancellation by ShopMasthi

ShopMasthi Online Store Private Limited reserves the right to cancel orders under certain circumstances, including but not limited to the following situations:

2.1 Product Unavailability

If an ordered item becomes unavailable or out of stock, we will inform the customer. Customers may choose either a full refund or an alternative product if available.

2.2 Payment Authorization Issues

Orders may be cancelled if there is a failure or issue with payment processing, including incomplete or unsuccessful transactions.

2.3 Suspected Fraud or Misuse

If an order shows signs of fraudulent activity, suspicious transactions, or invalid payment methods, we may cancel the order to protect both the customer and the business.

2.4 Incorrect Customer Information

Orders may also be cancelled if the customer provides incomplete or incorrect information, such as an invalid shipping address or insufficient contact details.

3. Refund Processing

Refunds will be processed using the same payment method originally used during the purchase, whenever possible.

Typical processing timelines are as follows:

  • Credit or Debit Card Payments: Refunded back to the original card within approximately 7–10 business days, depending on the bank.

  • Cash on Delivery (COD) Orders: Refunds may be issued through bank transfer, for which the customer may need to provide valid bank details.

Processing times may vary depending on the payment provider and banking institutions.

4. Non-Cancellable Orders

The following types of orders may not be eligible for cancellation:

  • Products that are customized or specially modified

  • Items whose sealed packaging has been opened, unless the product is defective

  • Products specifically marked as non-cancellable or final sale on the product page

5. Policy Updates

ShopMasthi Online Store Private Limited may revise or update this Cancellation Policy when necessary. Any changes will be posted on the website, and continued use of the website indicates acceptance of the updated terms.

6. Contact Details

For questions or assistance related to cancellations, please contact:

BUGEJAGE MULTI TRADE AND PROJECTS
Ground Floor, SHOP NO.03,
GULMOHAR APARTMENT, Manvelpada Road,
Near Prashant Raut Karyalaya,
Virar East, Vasai Virar, Palghar,
Maharashtra – 401305, India

Email: info@shopmasthi.in
Website: www.shopmasthi.in